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Our Legal Terms and Your Account Rights

663 Bed operates under a defined legal framework that governs how your account, wallet activity, and access to the lobby are managed.

Jurisdiction-Dependent AccessAccount Holder RightsbKash, Nagad, Rocket Wallet TermsData Retention PolicyPolicy Update Notices
663 Bed Our Legal Terms and Your Account Rights
ACCOUNT SECURITY

How We Handle Your Data and Account

Your account security and data handling are governed by the practices below. We apply SSL encryption across all account sessions and payment flows, including those initiated through bKash, Nagad, and Rocket. Account credentials are stored in hashed form and are never shared with third parties outside of what is required to process your transactions.

Data Retention

We retain account and transaction data for the period required under applicable law. You may request a summary of the data we hold by submitting a request through the policy form in your account settings.

Cookie Use

We use session and functional cookies to keep your lobby preferences and account state intact. You can manage cookie settings from the privacy section of your account page.

Account Security

Every login triggers an OTP verification step sent to your registered mobile number. If you notice unrecognised activity, use the account lock option in settings and contact support immediately.

Data Correction Requests

To update or correct personal data tied to your account, submit a request via the policy form or email support with your account ID. We aim to process these within the window set out in our terms.

POLICY CONTACT

Reach Us About Legal or Account Queries

If you have a question about how our terms apply to your account, a wallet transaction dispute, or a request to access or correct your data, our support team handles these through the channels below. For legal or data-related requests, email is the most reliable path — include your account ID and a clear description of your query.

Team online

Email Support

Send legal, data, or account queries to our support email. Include your registered account ID and the nature of your request for a faster response.

Live Chat

Live chat is available for general account and wallet questions. For formal legal or data requests, follow up by email to create a written record.

Policy Request Form

Use the in-account policy request form to submit data access or correction requests. Responses are sent to your registered contact within the timeframe stated in our terms.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our legal terms, data practices, and account policies work in practice.

Access depends on your local law and eligible region. It is your responsibility to confirm that your use of this platform complies with applicable regulations where you are located.

Submit a data access request through the policy form in your account settings, or email support with your account ID. We will respond within the timeframe stated in our terms.

Pending wallet balances at the time of suspension are handled according to the conditions in our full terms. Raise any dispute with support first, referencing your transaction ID.

You may submit a deletion request via the policy form. Note that some data must be retained for the period required under applicable law, even after a deletion request is processed.

We notify registered account holders of material policy changes via the contact details on file. Continued use of the platform after a notice period constitutes acceptance of the updated terms.

Contact our support team first with the Rocket transaction reference and your account ID. We handle payment disputes directly before any escalation to the payment provider is needed.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.